Ever experienced a burst pipe at 3 AM or discovered storm damage on a holiday weekend? These situations become even more stressful when you can't find your insurance company's contact number.
For Allianz house insurance customers, quick access to the right contact number can mean the difference between a smooth claims process and unnecessary delays. Whether you need to file a claim, update your policy, or get emergency assistance, knowing exactly how to reach Allianz is crucial.
Finding the correct contact number shouldn't be a treasure hunt. From the main customer service line to the dedicated claims helpline, there are multiple ways to get in touch with Allianz's support team. This guide will show you the fastest and most reliable methods to find the contact information you need, exactly when you need it.
Let's make sure you're prepared with the right numbers before an emergency strikes.
Understanding Allianz Contact Options
Allianz offers multiple ways to manage your house insurance needs, each designed to provide efficient service based on your situation. Understanding these options helps you choose the most effective way to get assistance.
Phone vs Online Contact Methods
Allianz provides a dual approach to managing your house insurance. The online portal gives you 24/7 access to your account, allowing you to make changes, update policies, and check information at your convenience. For claims and emergencies, phone support ensures direct communication with insurance specialists. While you can manage most routine tasks through your online account, Allianz emphasizes that claims are best handled through phone contact for immediate assistance.
Business Hours and Availability
Different services operate on varying schedules to ensure comprehensive coverage:
| Service TypeOperating Hours | |
| Regular Customer Service | Monday-Friday, 9:00-17:00 |
| Live Chat Support | Monday-Friday, 9:00-17:00 (excluding bank holidays) |
| Claims Department | 24/7 availability |
| Emergency Assistance | 24/7/365 |
Email responses typically arrive within 24 hours, though response times may extend during busy periods. Important note: Sending multiple emails about the same query can delay response times.
Emergency Contact Information
The emergency home assistance service stands out with several key features:
- Dedicated 24/7/365 emergency response team
- Aim to have a certified tradesperson on-site within 90 minutes
- Coverage for call-out, labor, and materials up to £300 per incident
- No excess charges for emergency assistance
- No impact on your No Claims Bonus
For situations where your home becomes uninhabitable after an emergency, Allianz provides up to £250 towards temporary accommodation for you, your family, and your pets. The emergency assistance team prioritizes both your family's safety and minimizing property damage, making it crucial to save these contact details before you need them.
Finding the Main Customer Service Number
Locating the right contact number for your Allianz house insurance needs is straightforward when you know where to look. The company provides multiple channels to ensure you can reach them whenever necessary.
Website Navigation Steps
Finding the contact information through Allianz's website involves these simple steps:
- Visit the official Allianz website
- Look for the "Help and Contact" section in the top navigation
- Select "Home Insurance" from the dropdown menu
- Choose the specific service you need (claims, general inquiries, etc.)
- Note down the relevant contact number
The main customer service line operates Monday to Friday from 8 am to 6 pm, and Saturdays from 8 am to 4 pm. For those using Text Phone services, remember to dial 18001 before the main number.
Mobile App Access
The Allianz mobile app provides a convenient alternative to phone calls. Through the app, you can:
- Access your policy details instantly
- Manage your account settings
- Find all relevant contact numbers
- Start a claim directly from your device
- Update your policy information
Saving Contact Information
To ensure quick access during emergencies, consider these contact storage methods:
| Mon-Fri 8 am-6 pm, Sat 8 am-4 pm | ||
| Customer Service | General Inquiries | Contact MethodBest for availability |
| Live Chat | Quick Questions | Mon-Fri 8 am-6pm, Sat 8 am-4 pm |
| Email Support | Non-urgent Matters | 24-hour response time |
Pro Tip: Save these numbers in your phone with clear labels like "Allianz Home Insurance Claims" or "Allianz Emergency Support" for easy access during stressful situations.
Remember that while phone support has specific operating hours, your online account provides 24/7 access to policy management features. This means you can handle many routine tasks independently, even outside regular business hours.
For those who prefer digital communication, the live chat feature offers real-time assistance during business hours. However, note that email responses may take up to 24 hours, and sending multiple follow-up emails could actually delay the response time.
Claims Department Contact Details
When it comes to filing a claim with your Allianz house insurance, knowing the right contact numbers and procedures can significantly speed up the process. The claims department offers multiple channels to ensure you receive prompt assistance when you need it most.
24/7 Claims Helpline
The dedicated claims line for Allianz house insurance is 020 8603 9958, operating Monday to Friday from 8 am to 6 pm, and Saturday from 8 am to 4 pm. For claims that can't wait, you have several options:
- Start your claim online through your account portal
- Call the international assistance number if you're abroad: +44 (0)1483 265696
- Email your claim details to hhinbound@allianz.co.uk
Emergency Home Insurance Claims
For urgent situations requiring immediate attention, Allianz provides comprehensive emergency support:
| Emergency TypeContact NumberCoverage Limit | ||
| Home Emergency | 0330 678 5239 | Up to £1,000 |
| Gas Leaks | 0800 111 999 | Immediate Response |
| General Emergency | 0345 073 1114 | Standard Coverage |
Emergency home insurance claims include coverage for:
- Heating system breakdowns
- Burst water pipes
- Unexpected roofing problems
- Pest infestations
- Loss of gas or electrical power
- Home security emergencies
If your home becomes uninhabitable following an emergency, Allianz provides up to £250 towards temporary accommodation for you, your family, and your pets.
Documentation Required
Before initiating your claim, ensure you have these essential items ready:
- Your policy number
- Details of the incident (date, time, and circumstances)
- Photos or videos of damage (where applicable)
- Crime reference number (for theft-related claims)
- Estimates or invoices for repairs
- Proof of ownership for damaged items
Important Note: For theft-related claims, you must report the incident to the police first and obtain a crime reference number before contacting Allianz.
Once you submit your claim, Allianz will:
- Confirm your policy coverage
- Arrange approved repairers and suppliers (with your agreement)
- Send a loss adjuster if necessary
- Request additional documentation as needed
For claims exceeding your total excess, Allianz's claims team will guide you through the process, ensuring you understand each step and what to expect next. Remember to speak with Allianz before making any repair arrangements to ensure your costs will be covered under your policy.
Digital Contact Methods
Modern technology has revolutionized how we interact with insurance providers, and Allianz House Insurance offers several digital channels for convenient communication. These options complement the traditional phone services while providing flexibility in how and when you reach out for support.
Live Chat Support
Allianz's real-time chat feature provides instant assistance during business hours. To access the live chat:
- Look for the blue shield icon in the bottom left corner of the Allianz website
- Click 'allow all' in the preferences popup
- Select 'confirm my choices'
- The chat logo will appear in the bottom right corner
Operating Hours: Monday to Friday, 9:00-17:00 (excluding bank holidays)
Pro Tip: Live chat typically offers the fastest response for non-emergency queries during business hours.
Email Contact Options
Allianz provides dedicated email addresses for different types of inquiries, ensuring your message reaches the right department:
| Digital Support | digitalhelp@allianz.co.uk | Technical Issues |
| Commercial Claims | commercialcomplaints@allianz.co.uk | Business-related Claims |
| Customer Satisfaction | customer.satisfaction@allianzengineering.co.uk | Service Feedback |
| General Inquiries | schemescsm@allianz.co.uk | Policy Questions |
Important Email Guidelines:
- Standard response time: Within 24 hours
- During peak periods: May take longer
- Avoid sending multiple emails about the same issue
- Include your policy number in all correspondence
Online Form Submission
The online portal offers structured forms for various requests and updates. These forms ensure you provide all necessary information in one go:
- Claims Notification Form
- Available 24/7
- Guides you through required documentation
- Allows file attachments up to 10MB
- Home Emergency Assistance Form
- Direct route to emergency services
- Immediate confirmation of submission
- Prioritized response system
Digital Access Tips:
- Save the online portal login page to your favorites
- Keep your policy number readily available
- Enable notifications for faster response tracking
- Download the Allianz mobile app for on-the-go access
For optimal service, choose the digital contact method that best matches your needs:
- Live Chat: Quick questions and immediate assistance
- Email: Detailed inquiries requiring documentation
- Online Forms: Structured requests and claims submission
Note: While digital methods offer convenience, remember that emergencies should still be reported via phone using the dedicated emergency numbers provided earlier in this guide.
Tips for Faster Response
I learned the hard way that when a home emergency strikes, every minute counts. By knowing when to reach out to Allianz and having the right information ready, you can get the help you need faster.
Best Times to Call
Timing is crucial when contacting Allianz for house insurance matters. Here's when you're most likely to get the quickest response:
| Time PeriodExpected Response | |
| 8 am - 3 pm (Mon-Fri) | Same-day response |
| 8am - 3 pm (Mon-Fri) | Next working day |
| Weekends | Next working day |
Pro tip: For non-emergency queries, calling between 10 am and 11:30 am typically results in shorter wait times as this avoids the morning rush and lunch period peaks.
Information to Have Ready
To make your experience with Allianz as efficient as possible, it's helpful to have these items on hand:
- Policy documentation:
- Policy number
- Coverage details
- Renewal date
- Recent correspondence
For claims-specific inquiries, also prepare:
- Date and time of the incident
- Detailed description of what happened
- Photos or videos of damage (if applicable)
- Any relevant receipts or invoices
- Crime reference number (for theft-related claims)
Important: Having this information ready before making contact can reduce your call time by up to 50%.
Call Back Services
Allianz offers flexible call-back options to minimize your wait time:
- Same-Day Call Back: Claims reported before 3 pm receive a response by the end of the day
- Next-Day Service: Claims outside business hours are prioritized for the next working day
- Scheduled Call-Backs: Available for non-urgent matters at your preferred time
Key Response Times:
- Emergency claims: Immediate priority
- Standard claims: Within 24 hours
- Policy queries: Next working day
- Email responses: Up to 24 hours (longer during peak periods)
To maximize the efficiency of call-back services:
- Specify your preferred contact time
- Provide alternative contact numbers
- Mention the best time to reach you
- Indicate if the matter is urgent
Time-Saving Tips:
- Use the online portal for basic policy changes
- Save relevant contact numbers with clear labels
- Keep a digital copy of all required documents
- Note down your query details before calling
- Consider using live chat during business hours for quick questions
Remember that while email queries are convenient, they may take longer during busy periods. Avoid sending multiple follow-up emails about the same issue, as this can actually delay the response time. For urgent matters, always use the dedicated phone lines mentioned earlier in this guide.
Alternative Contact Options
Beyond digital and phone communications, Allianz House Insurance provides several alternative ways to connect with their team. Whether you prefer traditional correspondence or social networking platforms, these options ensure you can reach out through your preferred channel.
Social Media Channels
Allianz maintains an active presence across major social media platforms, offering quick responses and updates about their services. Their official channels include:
| PlatformBest ForResponse Time | ||
| General queries & updates | 24-48 hours | |
| Visual content & stories | 24-48 hours | |
| Corporate updates | 1-2 business days | |
| Twitter/X | Real-time updates | 24 hours |
| YouTube | Educational content | N/A |
| TikTok | Quick tips & updates | 24-48 hours |
Important Security Guidelines for Social Media Communication:
- Allianz will only request basic information like:
- Postcode
- Contact telephone number
- Policy number
- Claim number
- Broker number
Security Notice: Allianz never requests personal or banking details through social media. If such information is needed, they'll ask you to contact them by phone.
Postal Address
For written correspondence, Allianz maintains several office locations across the United Kingdom:
Main Insurance Offices:
- Allianz Insurance Plc PO Box 10509 51 Saffron Road Wigston LE18 9FP
Regional Headquarters:
- Allianz Holdings plc 57 Ladymead Guildford Surrey GU1 1DB
Commercial Division:
- Allianz Commercial 60 Gracechurch Street London EC3V 0HR
When sending postal correspondence, always include:
- Your full name and address
- Policy number
- Contact details
- Relevant documentation copies (never send originals)
Local Branch Contact
Allianz maintains several regional offices to serve customers across the UK:
Northern Ireland Office:
- Allianz Northern Ireland 3 Cromac Quay, The Gasworks Ormeau Road Belfast BT7 2JD
Partner Services Office:
- Allianz Partners 102 George Street Croydon Surrey CR9 6HD
For branch-specific inquiries:
- Business hours: Monday to Friday, 9:00-17:00
- Appointments recommended for in-person visits
- Each branch specializes in specific insurance products
Branch Visit Guidelines:
- Call ahead to confirm service availability
- Bring identification and policy documentation
- Schedule appointments for complex discussions
- Check holiday closures before visiting
Important Notes for Alternative Contact Methods:
- Email responses may take up to 24 hours
- Claims cannot be processed via social media
- Postal correspondence typically requires 5-7 business days for response
- Branch visits may require advance scheduling during peak times
Document Handling for Postal Communication:
- Always keep copies of sent documents
- Use recorded delivery for important papers
- Include the return address on all correspondence
- Reference your policy number in all communications
For press-related inquiries:
- Email: media.contact@allianz.com
- Include detailed information about your request
- Specify deadline requirements
- Provide full contact details
When using alternative contact methods, remember:
- Choose the most appropriate channel for your query
- Include all relevant information in the first contact
- Allow sufficient time for a response
- Follow up through the same channel initially used
Security Advisory: Be cautious of unsolicited communications claiming to be from Allianz. Always verify the authenticity of contact details through official channels.
Conclusion
Reaching Allianz house insurance support should never be a challenge during emergencies or routine inquiries. Their comprehensive contact system offers multiple channels - from 24/7 emergency assistance to digital platforms and local branches - ensuring help is always within reach.
Quick access to the right contact numbers makes a significant difference during stressful situations. Save essential numbers in your phone, bookmark the online portal, and keep your policy details readily available. These simple preparations can s
