Contact the PolicyCheck Desk
Data updates, media inquiries, and editorial feedback.
Have feedback on our research, a data update, or a media inquiry? We welcome correspondence from readers, consumer advocates, and the financial sector.
PolicyCheck is based in London but operates as an entirely digital platform. This agile setup allows our team to focus 100% on data verification and independent analysis.
How to Reach Us
We do not have a physical public office or a telephone call centre. Our centralised editorial team monitors one primary inbox during normal business hours.
Every legitimate enquiry is reviewed on a case-by-case basis. Please use a clear, descriptive subject line so we can route your message to the correct internal desk.
| Primary Inbox info@policycheck.co.uk | Operational Origin London, United Kingdom (Digital Only) |
| Active Hours Monday – Friday | Response Time 24-48 Business Hours |
What We Can Help With
Here is what our team actively looks for in our inbox. If your query falls into one of these categories, we will get back to you as quickly as possible.
Data Updates & Corrections
We stand by 100% accuracy across all our guides. If you are a compliance officer, insurer, or consumer who has spotted a change to a UK regulatory clause, send us a link to the source so we can update our materials.
Media & Press Requests
We assist journalists and trade publications seeking independent commentary. Reach out if you need expert breakdowns on UK insurance terminology, frameworks, or consumer policy trends.
General Platform Feedback
We want to build the most useful hub possible. Send us your suggestions for structural changes, layout improvements, or new policy topics you want our team to research next.
How We Actually Do the Work
We don’t just skim marketing brochures or rewrite industry press releases. When we analyze a policy type, we pull the actual 40-page terms and conditions document.
We read the exclusions, check the payout limits, and measure them against the FCA’s Consumer Duty guidelines. If a policy has a hidden clause that could halve your payout, we flag it.
Our Editorial Promise
Independence First
No sponsored rankings. We do not accept money from insurance companies to feature them, review them, or rank them higher on our site. Our research is driven entirely by policy data and consumer outcomes, never by marketing budgets.
Who Fact-Checks Our Work?
Every guide we publish goes through a strict verification process. We cross-reference our breakdowns with official guidance from the Financial Ombudsman Service and the FCA.
If a regulation changes, our team updates the live reference materials immediately. We treat our guides like living textbooks, not static blog posts.
PolicyCheck at a Glance
| Our Focus UK Home, Auto, Life, and Specialist Insurance markets. | Our Stance 100% Independent. We are not a broker and do not sell policies. |
| How We Are Funded Standard web advertising. We never take commissions from insurers. | Our Audience Everyday UK policyholders, students, and independent researchers. |
🛑 Out-of-Scope Requests (Regulatory Notice)
PolicyCheck is an educational research journal, not a financial advisory or brokerage firm. We do not offer personalised or transactional financial advice.
We cannot assist with individual quotes, policy cancellations, active claims disputes, or personal financial planning. Questions involving confidential medical history or personal advice requests are automatically deleted without a response.
Please consult an FCA-regulated professional or contact your insurance provider directly for these specific matters.
